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Large companies, such as Western Union and MoneyGram, offer research services to help customers obtain a copy of their money orders, even without a receipt. Banks can usually find the details of your money order by looking at your account history. Some other issuing companies may not be able to find your money order without the tracking number, which is listed on the receipt. For instance, the U.S. Postal Service issues money orders, but cannot research your transaction without the serial number found on your receipt. Start by contacting the company that issued your money order to find out if they can research your transaction.
If the money order has not been cashed, you'll receive a refund. The service costs $18 and can take 30 to 65 days. Fax or Email. If you need to know about your money order more quickly, you can ask MoneyGram to fax or email you a photocopy of it via the MoneyGram ExpressPayment option. This works only if the money order has been cashed, so call 1-800-542-3590 to verify that. Jan 29, 2018 - The MoneyGram order number is typically located on the left edge of the MoneyGram stub. The number will be in red or black ink. You will find the number in the upper right corner near the date of purchase. Write down your serial number.
Input the information you've gathered on the appropriate form. For instance, Western Union's Money Order Research Request form asks for all the information the researcher needs to locate your money order and provide you with a copy. MoneyGram's form is similar. Mail the form to the address listed. You also may be able to fax or email a copy of the form. If you purchased the money order from your bank, call or visit your branch to have them perform the research.
Most banks only issue money orders to account holders and should already hold your identification details. Money order companies charge a fee to obtain a copy.
If you need the company to research your money order, you'll pay about double the price of the fee. For example, as of this publication, Western Union charges $15 to obtain a copy of a money order if you have your receipt, but $30 for research and a copy if you do not. MoneyGram and Western Union both note that their processing fees are non-refundable, even if the companies can't locate your money order. Check with your money order's issuing company regarding their fee policy.